Terms & Conditions

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden). If you wish to return an item, please contact us first within 14 days from the delivery of the goods.

It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Any claims for goods damaged on delivery should me made with 7 days and photos of the external and internal packaging will be required. We are unable to provide replacements for goods claimed to be damaged on delivery outside of this period. Failing to contact us at this early stage could affect your return/warranty entitlements.

Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.

Any items that need to be replaced must be returned to us first before a replacement can be issued.

If goods are being returned as unwanted / not due to a product defect or fault, the return postage is not covered by Ambrogio. If you are unable to post yourself, or prefer us to arrange a courier collection of goods, this can be done for a carriage fee. Please contact us for a quote and to arrange.

If it is deemed an exchange is required (e.g. due to damage, product fault beyond repair, consumer requested product upgrade), the origional good(s) are must be received back to Ambrogio before the replacement good(s) can be dispatched. If the replacement is required sooner a new order can be placed and if pre-agreed a refund can be given once the exchanging goods are received by Ambrogio.